FAQs

How do I attach the Pulse ID Tag to my bike?

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What is Bike Shepherd?

It's a free, global, online service created to protect bikes and fight bike theft...

Been a victim of bike theft?

Everyone knows someone who’s had their bike stolen. Bike theft is a huge problem and its getting worse...

Why should I register my bike?

Its the only thing that connects you to the bike...

What does it cost to register?

Nothing. Registering takes minutes. You can do it online or from your phone...

What started it?

A friend had a time trial bike stolen. It surfaced for sale much later in ...

Your registration always follows you

Register once. It moves with you from home-college-job, from State-to-State, country-to-country...

Thieves hate traceable merchandise

Given the choice, a thief will always take a bike that has no tag...

Bug your Bike with a Pulse ID Tag

Create your own sting operation and get back at thieves....

How do I get the scanner APP?

Step 1: Go to our scanner page at www.bikeshepherd.org/scanner.html and download ...

What is a Stolen Bike Alert?

It's a way to get the word out fast and it works...

What information do I need to register?

Email, phone, address and bike details...

Why do you ask for this information?

We ask for serial numbers of each bike with detailed descriptions, any photos and identifying marks, etc...

How do I add the Bicycle ID Kit I have just bought to my existing registration?

Log into your account on Bike Shepherd. Click Edit. Then change the Pulse ID number to the number that is printed on the tags...

How do I attach the Pulse ID Tag to my bike?

To get best results, the bike surface should be clean, dry and grease free...

Can the Pulse ID Tag be removed from my bike?

Not easily. The Pulse ID Tags are made with the strongest commercially available adhesive...

Does Bike Shepherd welcome sponsors and advertisers?

Yes. Bike Shepherd welcomes advertising opportunities, alliances, and strategic ...

What happens if I sell my bike? What happens to the Pulse ID Tag?

Go to your account, click on the bike in question, and click on the “Sold” button...

Are you currently looking for Affiliates?

Yes. We're happy to work with anybody who wishes to develop Bike Shepherd's community ...

What happens if I see a damaged Pulse ID Tag on a bike?

This bike is probably stolen...

What to do if I spot a bike with a Pulse ID tag that looks suspicious?

Scan the tag. This will let you know if the bike is stolen. ...

What do I do if I receive a Stolen Bike Alert or see a thief taking a bike?

Don't confront the thief! Call the police first. Then report it to us ...

What is the Bike Secure Partner Program?

The Bike Secure Partner Program is a free service we offer to any bike shop or bicycle-related organization to register bicycles directly from your site...

What is an Affiliate?

It is a bike shop or organization that sells the Bike Shepherd Bike ID Kits...

Does Bike Shepherd work with other cycling organizations?

Yes. We’re always ready to work with any bike advocacy group, event or organization that wants to promote cycling and fight bicycle theft...

How do I report a broken link?

If you find errors or dead links, please forward these to info@bikeshepherd.org.